Virtual Desktop Infrastructure

Virtual Desktop Infrastructure (VDI) allows NYSPI employees to access their work computer from anywhere at anytime.  Put simply, VDI creates a copy of your work computer that you can access from another device even when outside of the NYSPI network.   Your work computer profile (e.g. files, settings and applications) is hosted on a secure server at NYSPI.   VDI is a secure, convenient solution for employees that require remote access to NYSPI data and devices.  

Instructions for getting started with VDI can be found here


VDI Frequently Asked Questions

How do I setup/use/get VDI?


You will need install VMware on whatever device you are trying to use to access your virtual work desktop.  VMware can be downloaded from  Instructions for installing VMware can be found here.


Can I remotely access my work computer from home?


Yes, but you will need to:

1) Install VMware on the device you are using and

2) Know the specific computer name of your work computer.  See Section III of the setup guide for instructions on how to find your full work device name. 


Where can I find my full computer name?


See Section III of the setup guide for instructions on how to find your full work device name. 


Is VDI safe to use?


When logging into your virtual desktop, all of the data remains on the central NYSPI maintained server. Because nothing is stored on the device that you use to access the virtual desktop, VDI represents a secure way to access work-related data and services.  


Why am I getting an error message that says I am "Not Entitled to use the system"?


You will need to request access to the VDI pool  Contact the IT service desk. 


Why am I being asked for an RSA passcode?


Information about getting and using an RSA token can be found here. 


What do I have to do to add an application to VDI?


When you remotely connect to your virtual desktop through the VMware client, you should be able to access all applications that are available on your work device.  To request additional software, please contact the service desk.  


Can I adjust the screen resolution or use multiple monitors with VMware? 


Instructions on how to fix screen resolution/multiple monitors are provided below.


How can I access a shared network drive using VDI?


If this is the first time you have logged into VDI and your drives are not mapped, you may have to manually map your drive connections.  Instructions on how to map a network drive in Windows 7 & 10 can be found here


VDI Features

Adjusting Screen Resolution in VMware Horizon Client

1. Make sure that you have the latest version installed by clicking the menu button on the top right and selecting "Software Updates"

​​​​2. Install any available updates and restart your computer. Relaunch VMware and connect to the server. 

VMware Update

3. Open VMware settings by clicking on the gear icon in the top right corner. 

Select  OMH Corp VDI to bring up the options for adjusting screen resolution. 

4. Select a Display mode from the drop-down menu

Display Mode



All Monitors

Displays the remote desktop window on multiple monitors. The remote desktop window appears on all monitors by default. 


Makes the remote desktop window fill the screen.

Window - Large

Sets the remote desktop window size to 1904 x 978 pixels.

Window - Small

Sets the remote desktop window size to 640 x 480 pixels.


Displays a slider that you can use to configure a custom remote desktop window size.